Notifying Standard Life of a Death
0345 279 1001Everything you need to notify Standard Life after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
Typical Timeline
Specialist in Bereavements Team will contact you within 2 weeks of submission.
How to notify Standard Life
Online: Complete the bereavement form (information goes to Bereavements Team)
Phone: Call 0345 279 1001
Email: sipp_bereavements@standardlife.com (for SIPP/Wrap products)
For Standard Life Home Finance: Call 0800 188 4815 or email LMBereavements@standardlife.com
Documents you will need
- Death certificate
- Policy/plan details
- Details of deceased and person reporting
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Now part of abrdn (Aberdeen)
- Different contact routes for different product types
Frequently asked questions
How do I notify Standard Life of a death?
You can notify Standard Life by calling their bereavement team on 0345 279 1001, or by completing their online bereavement form. Have the death certificate and your identification ready before you make contact.
What documents does Standard Life need for bereavement?
Standard Life typically requires: Death certificate, Policy/plan details, Details of deceased and person reporting. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Standard Life take to process a bereavement?
Specialist in Bereavements Team will contact you within 2 weeks of submission.
Need to write to Standard Life?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters