Notifying Standard Life of a Death
0345 279 1001Everything you need to let Standard Life know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
Typical Timeline
Specialist in Bereavements Team will contact you within 2 weeks of submission.
How to notify Standard Life
Online: Complete the bereavement form (information goes to Bereavements Team)
Phone: Call 0345 279 1001
Email: sipp_bereavements@standardlife.com (for SIPP/Wrap products)
For Standard Life Home Finance: Call 0800 188 4815 or email LMBereavements@standardlife.com
Documents you will need
- Death certificate
- Policy/plan details
- Details of deceased and person reporting
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- Now part of abrdn (Aberdeen)
- Different contact routes for different product types
Frequently asked questions
How do I notify Standard Life of a death?
You can let Standard Life know by calling their bereavement team on 0345 279 1001, or by filling in their online bereavement form. Have the death certificate and your own identification beside you before you get in touch.
What documents does Standard Life need for bereavement?
Standard Life usually asks for: Death certificate, Policy/plan details, Details of deceased and person reporting. It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does Standard Life take to process a bereavement?
Specialist in Bereavements Team will contact you within 2 weeks of submission.
Need to write to Standard Life?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters