Notifying Legal & General of a Death
0800 137 101Everything you need to let Legal & General know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
Postal Address
Customer Services, Legal & General Home Finance, PO BOX 17225, Solihull, B91 1US
Typical Timeline
Varies by product type.
How to notify Legal & General
Phone: Call 0800 137 101 (life insurance claims)
Online: Complete the secure bereavement form
Post: Write to PO Box 17225, Solihull, B91 1US
For lifetime mortgages: Call 03330 048 444 (Mon-Fri 8:30am-5pm)
Documents you will need
- Death certificate (may be verified over the phone)
- Name, address, and date of birth of the deceased
- Policy number (if known)
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- ReAssure (now part of L&G) has a separate notification form: reassure.co.uk/notify/
Frequently asked questions
How do I notify Legal & General of a death?
You can let Legal & General know by calling their bereavement team on 0800 137 101, or by filling in their online bereavement form. You can also write to them at Customer Services, Legal & General Home Finance, PO BOX 17225, Solihull, B91 1US. Have the death certificate and your own identification beside you before you get in touch.
What documents does Legal & General need for bereavement?
Legal & General usually asks for: Death certificate (may be verified over the phone), Name, address, and date of birth of the deceased, Policy number (if known). It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does Legal & General take to process a bereavement?
Varies by product type.
Need to write to Legal & General?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters