Notifying Legal & General of a Death
0800 137 101Everything you need to notify Legal & General after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
Postal Address
Customer Services, Legal & General Home Finance, PO BOX 17225, Solihull, B91 1US
Typical Timeline
Varies by product type.
How to notify Legal & General
Phone: Call 0800 137 101 (life insurance claims)
Online: Complete the secure bereavement form
Post: Write to PO Box 17225, Solihull, B91 1US
For lifetime mortgages: Call 03330 048 444 (Mon-Fri 8:30am-5pm)
Documents you will need
- Death certificate (may be verified over the phone)
- Name, address, and date of birth of the deceased
- Policy number (if known)
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- ReAssure (now part of L&G) has a separate notification form: reassure.co.uk/notify/
Frequently asked questions
How do I notify Legal & General of a death?
You can notify Legal & General by calling their bereavement team on 0800 137 101, or by completing their online bereavement form. You can also write to them at Customer Services, Legal & General Home Finance, PO BOX 17225, Solihull, B91 1US. Have the death certificate and your identification ready before you make contact.
What documents does Legal & General need for bereavement?
Legal & General typically requires: Death certificate (may be verified over the phone), Name, address, and date of birth of the deceased, Policy number (if known). It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Legal & General take to process a bereavement?
Varies by product type.
Need to write to Legal & General?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters