Notifying Aviva of a Death
0204 579 8999Everything you need to notify Aviva after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
Typical Timeline
Varies by product type. Aviva will guide you through the specific process for each product held.
How to notify Aviva
Online: Fill in the bereavement notification form
Phone: Call 0204 579 8999 (Life & Pensions)
For pensions/savings: Call 0800 015 1142
For Aviva Investors: Call 0800 051 2003
Documents you will need
- Policy number(s)
- Death certificate
- Grant of Probate (if required)
- Details depend on product type
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Different phone numbers for different product types
- One online form covers all Aviva products
Frequently asked questions
How do I notify Aviva of a death?
You can notify Aviva by calling their bereavement team on 0204 579 8999, or by completing their online bereavement form. Have the death certificate and your identification ready before you make contact.
What documents does Aviva need for bereavement?
Aviva typically requires: Policy number(s), Death certificate, Grant of Probate (if required), Details depend on product type. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Aviva take to process a bereavement?
Varies by product type. Aviva will guide you through the specific process for each product held.
Need to write to Aviva?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters