Notifying Aviva of a Death
0204 579 8999Everything you need to let Aviva know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
Typical Timeline
Varies by product type. Aviva will guide you through the specific process for each product held.
How to notify Aviva
Online: Fill in the bereavement notification form
Phone: Call 0204 579 8999 (Life & Pensions)
For pensions/savings: Call 0800 015 1142
For Aviva Investors: Call 0800 051 2003
Documents you will need
- Policy number(s)
- Death certificate
- Grant of Probate (if required)
- Details depend on product type
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- Different phone numbers for different product types
- One online form covers all Aviva products
Frequently asked questions
How do I notify Aviva of a death?
You can let Aviva know by calling their bereavement team on 0204 579 8999, or by filling in their online bereavement form. Have the death certificate and your own identification beside you before you get in touch.
What documents does Aviva need for bereavement?
Aviva usually asks for: Policy number(s), Death certificate, Grant of Probate (if required), Details depend on product type. It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does Aviva take to process a bereavement?
Varies by product type. Aviva will guide you through the specific process for each product held.
Need to write to Aviva?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters