Notifying Scottish Widows of a Death
0345 601 4179Everything you need to notify Scottish Widows after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
Postal Address
The Bereavement Team, PO Box 28015, 15 Dalkeith Road, Edinburgh, EH16 5WL
Typical Timeline
Multiple policies can be settled at different times.
How to notify Scottish Widows
Phone: Call 0345 601 4179
Online: Complete the bereavement claim form
Email: Send death certificate to mailbox.estates@scottishwidows.co.uk
Post: Write to The Bereavement Team, PO Box 28015, Edinburgh, EH16 5WL
Documents you will need
- Death certificate (certified copy, photo or PDF accepted by email)
- Your name and telephone number
- Deceased's name, date of birth, and address
- Any policy number(s)
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Part of Lloyds Banking Group
- One notification covers all Scottish Widows policies
Frequently asked questions
How do I notify Scottish Widows of a death?
You can notify Scottish Widows by calling their bereavement team on 0345 601 4179, or by completing their online bereavement form. You can also write to them at The Bereavement Team, PO Box 28015, 15 Dalkeith Road, Edinburgh, EH16 5WL. Have the death certificate and your identification ready before you make contact.
What documents does Scottish Widows need for bereavement?
Scottish Widows typically requires: Death certificate (certified copy, photo or PDF accepted by email), Your name and telephone number, Deceased's name, date of birth, and address, Any policy number(s). It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Scottish Widows take to process a bereavement?
Multiple policies can be settled at different times.
Need to write to Scottish Widows?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters