Notifying Scottish Widows of a Death
0345 601 4179Everything you need to let Scottish Widows know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
Postal Address
The Bereavement Team, PO Box 28015, 15 Dalkeith Road, Edinburgh, EH16 5WL
Typical Timeline
Multiple policies can be settled at different times.
How to notify Scottish Widows
Phone: Call 0345 601 4179
Online: Complete the bereavement claim form
Email: Send death certificate to mailbox.estates@scottishwidows.co.uk
Post: Write to The Bereavement Team, PO Box 28015, Edinburgh, EH16 5WL
Documents you will need
- Death certificate (certified copy, photo or PDF accepted by email)
- Your name and telephone number
- Deceased's name, date of birth, and address
- Any policy number(s)
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- Part of Lloyds Banking Group
- One notification covers all Scottish Widows policies
Frequently asked questions
How do I notify Scottish Widows of a death?
You can let Scottish Widows know by calling their bereavement team on 0345 601 4179, or by filling in their online bereavement form. You can also write to them at The Bereavement Team, PO Box 28015, 15 Dalkeith Road, Edinburgh, EH16 5WL. Have the death certificate and your own identification beside you before you get in touch.
What documents does Scottish Widows need for bereavement?
Scottish Widows usually asks for: Death certificate (certified copy, photo or PDF accepted by email), Your name and telephone number, Deceased's name, date of birth, and address, Any policy number(s). It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does Scottish Widows take to process a bereavement?
Multiple policies can be settled at different times.
Need to write to Scottish Widows?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters