Notifying Royal London of a Death
0345 602 1885Everything you need to let Royal London know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
No online form available. Use the phone number or post instead.
Postal Address
PO Box 409, Royal London House, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4EL
Typical Timeline
Varies by policy type.
How to notify Royal London
Online: Use the bereavement notification page (process varies by policy type)
Phone: Call 0345 602 1885
Post: Write to PO Box 409, Macclesfield, SK10 4EL
Documents you will need
- Name of the deceased
- Last known address
- Policy type and number (if known)
- Death certificate
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- Alternative postal address for some policies: PO Box 698, SK10 9AN
- Process depends on policy type; website guides you through the right steps
Frequently asked questions
How do I notify Royal London of a death?
You can let Royal London know by calling their bereavement team on 0345 602 1885. You can also write to them at PO Box 409, Royal London House, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4EL. Have the death certificate and your own identification beside you before you get in touch.
What documents does Royal London need for bereavement?
Royal London usually asks for: Name of the deceased, Last known address, Policy type and number (if known), Death certificate. It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does Royal London take to process a bereavement?
Varies by policy type.
Need to write to Royal London?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters