Notifying Royal London of a Death
0345 602 1885Everything you need to notify Royal London after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
No online form available. Use the phone number or post instead.
Postal Address
PO Box 409, Royal London House, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4EL
Typical Timeline
Varies by policy type.
How to notify Royal London
Online: Use the bereavement notification page (process varies by policy type)
Phone: Call 0345 602 1885
Post: Write to PO Box 409, Macclesfield, SK10 4EL
Documents you will need
- Name of the deceased
- Last known address
- Policy type and number (if known)
- Death certificate
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Alternative postal address for some policies: PO Box 698, SK10 9AN
- Process depends on policy type; website guides you through the right steps
Frequently asked questions
How do I notify Royal London of a death?
You can notify Royal London by calling their bereavement team on 0345 602 1885. You can also write to them at PO Box 409, Royal London House, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4EL. Have the death certificate and your identification ready before you make contact.
What documents does Royal London need for bereavement?
Royal London typically requires: Name of the deceased, Last known address, Policy type and number (if known), Death certificate. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Royal London take to process a bereavement?
Varies by policy type.
Need to write to Royal London?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters