Notifying Prudential of a Death
Everything you need to let Prudential know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
Postal Address
Prudential, Lancing, BN15 8GB
Typical Timeline
Varies by product type. Prudential will guide you through next steps.
How to notify Prudential
Online: Use the online notification tool (quickest method)
Phone: Call and say "Notify you of a death" when prompted
Post: Write to Prudential, Lancing, BN15 8GB
Documents you will need
- Details of all products/plans the deceased held with Prudential
- Death certificate
- Policy numbers (if known)
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- Now part of M&G
- Phone uses speech recognition; say "Notify you of a death"
- One notification covers all Prudential products
Frequently asked questions
How do I notify Prudential of a death?
You can let Prudential know through their bereavement process, including their online form. Their bereavement page has the full details. Have the death certificate ready before you start.
What documents does Prudential need for bereavement?
Prudential usually asks for: Details of all products/plans the deceased held with Prudential, Death certificate, Policy numbers (if known). It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does Prudential take to process a bereavement?
Varies by product type. Prudential will guide you through next steps.
Need to write to Prudential?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters