Notifying Prudential of a Death
Everything you need to notify Prudential after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
Postal Address
Prudential, Lancing, BN15 8GB
Typical Timeline
Varies by product type. Prudential will guide you through next steps.
How to notify Prudential
Online: Use the online notification tool (quickest method)
Phone: Call and say "Notify you of a death" when prompted
Post: Write to Prudential, Lancing, BN15 8GB
Documents you will need
- Details of all products/plans the deceased held with Prudential
- Death certificate
- Policy numbers (if known)
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Now part of M&G
- Phone uses speech recognition; say "Notify you of a death"
- One notification covers all Prudential products
Frequently asked questions
How do I notify Prudential of a death?
You can notify Prudential through their bereavement process, including their online form. Visit their bereavement page for full details and have the death certificate ready.
What documents does Prudential need for bereavement?
Prudential typically requires: Details of all products/plans the deceased held with Prudential, Death certificate, Policy numbers (if known). It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Prudential take to process a bereavement?
Varies by product type. Prudential will guide you through next steps.
Need to write to Prudential?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters