Notifying OVO Energy of a Death
0330 175 9683Everything you need to let OVO Energy know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Varies. OVO will assist with closing or transferring the account.
How to notify OVO Energy
Phone: Call 0330 175 9683 (dedicated bereavement team)
Email: bereavement@ovoenergy.com
Online: Complete the notification form
Documents you will need
- Your name and contact details
- Deceased's full name, postcode, or date of birth
- Contact details for executor or person taking over account
- Meter readings (if available)
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Frequently asked questions
How do I notify OVO Energy of a death?
You can let OVO Energy know by calling their bereavement team on 0330 175 9683. Have the death certificate and your own identification beside you before you get in touch.
What documents does OVO Energy need for bereavement?
OVO Energy usually asks for: Your name and contact details, Deceased's full name, postcode, or date of birth, Contact details for executor or person taking over account, Meter readings (if available). It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does OVO Energy take to process a bereavement?
Varies. OVO will assist with closing or transferring the account.
Need to write to OVO Energy?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters