Notifying OVO Energy of a Death
0330 175 9683Everything you need to notify OVO Energy after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Varies. OVO will assist with closing or transferring the account.
How to notify OVO Energy
Phone: Call 0330 175 9683 (dedicated bereavement team)
Email: bereavement@ovoenergy.com
Online: Complete the notification form
Documents you will need
- Your name and contact details
- Deceased's full name, postcode, or date of birth
- Contact details for executor or person taking over account
- Meter readings (if available)
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Frequently asked questions
How do I notify OVO Energy of a death?
You can notify OVO Energy by calling their bereavement team on 0330 175 9683. Have the death certificate and your identification ready before you make contact.
What documents does OVO Energy need for bereavement?
OVO Energy typically requires: Your name and contact details, Deceased's full name, postcode, or date of birth, Contact details for executor or person taking over account, Meter readings (if available). It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does OVO Energy take to process a bereavement?
Varies. OVO will assist with closing or transferring the account.
Need to write to OVO Energy?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters