Notifying Octopus Energy of a Death
0808 164 1088Everything you need to notify Octopus Energy after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Varies. Accounts remain open until property transfer.
How to notify Octopus Energy
Settld: Use Settld's free online service (Octopus's recommended method)
Email: hello@octopus.energy
Phone: Call 0808 164 1088 (general line)
Documents you will need
- Deceased's name, full address, and date of passing
- Details of executor or administrator
- Meter readings and date property sold or keys returned
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Octopus recommends using Settld (free third-party service) to notify multiple companies at once
- No dedicated bereavement phone number; use general contact line
Frequently asked questions
How do I notify Octopus Energy of a death?
You can notify Octopus Energy by calling their bereavement team on 0808 164 1088. Have the death certificate and your identification ready before you make contact.
What documents does Octopus Energy need for bereavement?
Octopus Energy typically requires: Deceased's name, full address, and date of passing, Details of executor or administrator, Meter readings and date property sold or keys returned. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Octopus Energy take to process a bereavement?
Varies. Accounts remain open until property transfer.
Need to write to Octopus Energy?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters