Notifying British Gas of a Death
0800 294 3125Everything you need to notify British Gas after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
Typical Timeline
British Gas will contact you if they need additional information.
How to notify British Gas
Phone: Call 0800 294 3125 (dedicated bereavement line)
Online: Complete the notification form on the British Gas website
Documents you will need
- Death certificate (if available)
- Account holder's name, address, and account number
- Details of who will be responsible for the property/account going forward
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Despite having a dedicated number, calls may route to general accounts queue
- Account can be transferred to another name or closed
- Final meter readings helpful to provide
Frequently asked questions
How do I notify British Gas of a death?
You can notify British Gas by calling their bereavement team on 0800 294 3125, or by completing their online bereavement form. Have the death certificate and your identification ready before you make contact.
What documents does British Gas need for bereavement?
British Gas typically requires: Death certificate (if available), Account holder's name, address, and account number, Details of who will be responsible for the property/account going forward. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does British Gas take to process a bereavement?
British Gas will contact you if they need additional information.
Need to write to British Gas?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters