Notifying British Gas of a Death
0800 294 3125Everything you need to let British Gas know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
Typical Timeline
British Gas will contact you if they need additional information.
How to notify British Gas
Phone: Call 0800 294 3125 (dedicated bereavement line)
Online: Complete the notification form on the British Gas website
Documents you will need
- Death certificate (if available)
- Account holder's name, address, and account number
- Details of who will be responsible for the property/account going forward
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- Despite having a dedicated number, calls may route to general accounts queue
- Account can be transferred to another name or closed
- Final meter readings helpful to provide
Frequently asked questions
How do I notify British Gas of a death?
You can let British Gas know by calling their bereavement team on 0800 294 3125, or by filling in their online bereavement form. Have the death certificate and your own identification beside you before you get in touch.
What documents does British Gas need for bereavement?
British Gas usually asks for: Death certificate (if available), Account holder's name, address, and account number, Details of who will be responsible for the property/account going forward. It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does British Gas take to process a bereavement?
British Gas will contact you if they need additional information.
Need to write to British Gas?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters