Notifying Virgin Money of a Death
0800 011 3238Everything you need to notify Virgin Money after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Varies depending on estate complexity.
How to notify Virgin Money
Phone: Call 0800 011 3238 (Bereavement Services)
Online: Complete the bereavement notification form (requires death certificate)
Branch: Visit any Virgin Money branch
Alternative number for credit cards, mortgages, savings: 0800 012 1590 (Mon-Fri 8am-6pm, Sat 8am-3pm, Sun 10am-1pm)
Documents you will need
- Death certificate
- Deceased's account details
- Photo ID of person dealing with estate
Joint vs sole accounts
Joint accounts
Joint accounts transferred to surviving holder.
Sole accounts
Sole accounts frozen pending estate administration.
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Covers former Clydesdale Bank and Yorkshire Bank customers
- Clydesdale and Yorkshire Bank customers should also call 0800 011 3238
- Partnership with National Bereavement Service for additional support
Frequently asked questions
How do I notify Virgin Money of a death?
You can notify Virgin Money by calling their bereavement team on 0800 011 3238. Have the death certificate and your identification ready before you make contact.
What documents does Virgin Money need for bereavement?
Virgin Money typically requires: Death certificate, Deceased's account details, Photo ID of person dealing with estate. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Virgin Money take to process a bereavement?
Varies depending on estate complexity.
Can I access a Virgin Money account without probate?
Whether you can access a Virgin Money account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint Virgin Money account when someone dies?
Joint accounts transferred to surviving holder.
Need to write to Virgin Money?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters