Notifying HSBC of a Death
0800 085 1992Everything you need to notify HSBC after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
Typical Timeline
HSBC notes processing times may vary. A reference number is provided after initial notification for tracking.
How to notify HSBC
Online: Use the bereavement portal (quickest method) to submit notification and upload documents
Phone: Call 0800 085 1992
Branch: Visit any HSBC branch in person
Death Notification Service
Documents you will need
- Death certificate (original or certified copy)
- Will (if available)
- Grant of Probate (if applicable)
- Photo ID of person dealing with estate (if not an HSBC customer)
- Completed closure form
Joint vs sole accounts
Joint accounts
Joint accounts are updated to the surviving account holder's name. The surviving holder can continue using the account.
Sole accounts
Sole accounts are frozen to stop withdrawals, but money can still be paid in. HSBC informs all relevant departments.
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- You receive a reference number after initial submission to track and upload additional documents later
- HSBC bereavement support guide available as PDF download
Frequently asked questions
How do I notify HSBC of a death?
You can notify HSBC by calling their bereavement team on 0800 085 1992, or by completing their online bereavement form. Have the death certificate and your identification ready before you make contact.
What documents does HSBC need for bereavement?
HSBC typically requires: Death certificate (original or certified copy), Will (if available), Grant of Probate (if applicable), Photo ID of person dealing with estate (if not an HSBC customer), Completed closure form. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does HSBC take to process a bereavement?
HSBC notes processing times may vary. A reference number is provided after initial notification for tracking.
Can I access a HSBC account without probate?
Whether you can access a HSBC account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint HSBC account when someone dies?
Joint accounts are updated to the surviving account holder's name. The surviving holder can continue using the account.
Need to write to HSBC?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters