Notifying Virgin Media of a Death
0800 952 2302Everything you need to let Virgin Media know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Accounts updated within 7 days of receiving completed form.
How to notify Virgin Media
Phone: Call 0800 952 2302
Online: Download and complete the Bereavement Transfer form and email it back
Documents you will need
- Account holder's details
- Death certificate (if available)
- Details of new account holder (if transferring)
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- Now part of Virgin Media O2
- Options: transfer service to another person or disconnect entirely
Frequently asked questions
How do I notify Virgin Media of a death?
You can let Virgin Media know by calling their bereavement team on 0800 952 2302. Have the death certificate and your own identification beside you before you get in touch.
What documents does Virgin Media need for bereavement?
Virgin Media usually asks for: Account holder's details, Death certificate (if available), Details of new account holder (if transferring). It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does Virgin Media take to process a bereavement?
Accounts updated within 7 days of receiving completed form.
Need to write to Virgin Media?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters