Notifying Virgin Media of a Death
0800 952 2302Everything you need to notify Virgin Media after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Accounts updated within 7 days of receiving completed form.
How to notify Virgin Media
Phone: Call 0800 952 2302
Online: Download and complete the Bereavement Transfer form and email it back
Documents you will need
- Account holder's details
- Death certificate (if available)
- Details of new account holder (if transferring)
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Now part of Virgin Media O2
- Options: transfer service to another person or disconnect entirely
Frequently asked questions
How do I notify Virgin Media of a death?
You can notify Virgin Media by calling their bereavement team on 0800 952 2302. Have the death certificate and your identification ready before you make contact.
What documents does Virgin Media need for bereavement?
Virgin Media typically requires: Account holder's details, Death certificate (if available), Details of new account holder (if transferring). It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Virgin Media take to process a bereavement?
Accounts updated within 7 days of receiving completed form.
Need to write to Virgin Media?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters