Notifying BT of a Death
0800 169 1663Everything you need to notify BT after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
Typical Timeline
Account can be transferred to another name or closed.
How to notify BT
Phone: Call 0800 169 1663
Online: Complete the bereavement contact form
Documents you will need
- Account number or phone numbers associated with the account
- Email address and full address of the deceased
- Date of birth of the deceased
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- BT Pension Scheme has a separate process: btps.co.uk/ReportADeath
Frequently asked questions
How do I notify BT of a death?
You can notify BT by calling their bereavement team on 0800 169 1663, or by completing their online bereavement form. Have the death certificate and your identification ready before you make contact.
What documents does BT need for bereavement?
BT typically requires: Account number or phone numbers associated with the account, Email address and full address of the deceased, Date of birth of the deceased. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does BT take to process a bereavement?
Account can be transferred to another name or closed.
Need to write to BT?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters