Notifying Sky of a Death
0333 2020 912Everything you need to notify Sky after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Sky recommends contacting at least 14 days before cancellation needs to take place.
How to notify Sky
Phone: Call 0333 2020 912
Alternative: 0344 241 0333
Settld: Use free Settld service to notify multiple companies
Documents you will need
- Account holder's name and Sky account number
- Death certificate (may be requested)
- Deceased's date of birth and full address
- Details of new account holder (if transferring)
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Account can be cancelled or transferred to another name
- Sky Business bereavement: separate process via sky.com/business/help
Frequently asked questions
How do I notify Sky of a death?
You can notify Sky by calling their bereavement team on 0333 2020 912. Have the death certificate and your identification ready before you make contact.
What documents does Sky need for bereavement?
Sky typically requires: Account holder's name and Sky account number, Death certificate (may be requested), Deceased's date of birth and full address, Details of new account holder (if transferring). It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Sky take to process a bereavement?
Sky recommends contacting at least 14 days before cancellation needs to take place.
Need to write to Sky?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters