Notifying TalkTalk of a Death
0345 172 0038Everything you need to let TalkTalk know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Bereavement team assists with changing owner or closing account.
How to notify TalkTalk
Phone: Call 0345 172 0038 (free from TalkTalk phone)
Documents you will need
- Account number of the deceased
- Name and address of the deceased
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Frequently asked questions
How do I notify TalkTalk of a death?
You can let TalkTalk know by calling their bereavement team on 0345 172 0038. Have the death certificate and your own identification beside you before you get in touch.
What documents does TalkTalk need for bereavement?
TalkTalk usually asks for: Account number of the deceased, Name and address of the deceased. It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does TalkTalk take to process a bereavement?
Bereavement team assists with changing owner or closing account.
Need to write to TalkTalk?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters