Notifying TalkTalk of a Death
0345 172 0038Everything you need to notify TalkTalk after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Bereavement team assists with changing owner or closing account.
How to notify TalkTalk
Phone: Call 0345 172 0038 (free from TalkTalk phone)
Documents you will need
- Account number of the deceased
- Name and address of the deceased
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Frequently asked questions
How do I notify TalkTalk of a death?
You can notify TalkTalk by calling their bereavement team on 0345 172 0038. Have the death certificate and your identification ready before you make contact.
What documents does TalkTalk need for bereavement?
TalkTalk typically requires: Account number of the deceased, Name and address of the deceased. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does TalkTalk take to process a bereavement?
Bereavement team assists with changing owner or closing account.
Need to write to TalkTalk?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters