Notifying Ulster Bank of a Death
0800 096 3612Everything you need to let Ulster Bank know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
No online form available. Use the phone number or post instead.
Postal Address
Ulster Bank Everyday Banking Operations, 11-16 Donegall Square East, Belfast, BT1 5UB
Typical Timeline
Same process as NatWest Group.
How to notify Ulster Bank
Phone: Call 0800 096 3612
Branch: Visit any Ulster Bank, NatWest, or RBS branch
Post: Write to Ulster Bank Everyday Banking Operations, Belfast, BT1 5UB
Death Notification Service
Documents you will need
- Death certificate
- Will or Codicil
- Grant of Representation / Certificate of Confirmation
- Completed Account Closure Form
Unsure whether probate is needed?
If the estate is complex or the balance exceeds the bank's threshold, a probate solicitor can handle the whole process. Compare local solicitors and get free quotes through Unbiased.
Joint vs sole accounts
Joint accounts
Joint accounts updated to surviving account holder's name.
Sole accounts
Sole accounts protected immediately upon notification.
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- Part of NatWest Group
- Same process as NatWest and RBS
Frequently asked questions
How do I notify Ulster Bank of a death?
You can let Ulster Bank know by calling their bereavement team on 0800 096 3612. You can also write to them at Ulster Bank Everyday Banking Operations, 11-16 Donegall Square East, Belfast, BT1 5UB. Have the death certificate and your own identification beside you before you get in touch.
What documents does Ulster Bank need for bereavement?
Ulster Bank usually asks for: Death certificate, Will or Codicil, Grant of Representation / Certificate of Confirmation, Completed Account Closure Form. It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does Ulster Bank take to process a bereavement?
Same process as NatWest Group.
Can I access a Ulster Bank account without probate?
Whether you can access a Ulster Bank account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint Ulster Bank account when someone dies?
Joint accounts updated to surviving account holder's name.
Need to write to Ulster Bank?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters