Notifying Ulster Bank of a Death
0800 096 3612Everything you need to notify Ulster Bank after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
No online form available. Use the phone number or post instead.
Postal Address
Ulster Bank Everyday Banking Operations, 11-16 Donegall Square East, Belfast, BT1 5UB
Typical Timeline
Same process as NatWest Group.
How to notify Ulster Bank
Phone: Call 0800 096 3612
Branch: Visit any Ulster Bank, NatWest, or RBS branch
Post: Write to Ulster Bank Everyday Banking Operations, Belfast, BT1 5UB
Death Notification Service
Documents you will need
- Death certificate
- Will or Codicil
- Grant of Representation / Certificate of Confirmation
- Completed Account Closure Form
Joint vs sole accounts
Joint accounts
Joint accounts updated to surviving account holder's name.
Sole accounts
Sole accounts protected immediately upon notification.
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Part of NatWest Group
- Same process as NatWest and RBS
Frequently asked questions
How do I notify Ulster Bank of a death?
You can notify Ulster Bank by calling their bereavement team on 0800 096 3612. You can also write to them at Ulster Bank Everyday Banking Operations, 11-16 Donegall Square East, Belfast, BT1 5UB. Have the death certificate and your identification ready before you make contact.
What documents does Ulster Bank need for bereavement?
Ulster Bank typically requires: Death certificate, Will or Codicil, Grant of Representation / Certificate of Confirmation, Completed Account Closure Form. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Ulster Bank take to process a bereavement?
Same process as NatWest Group.
Can I access a Ulster Bank account without probate?
Whether you can access a Ulster Bank account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint Ulster Bank account when someone dies?
Joint accounts updated to surviving account holder's name.
Need to write to Ulster Bank?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters