Notifying TSB of a Death
0345 835 7834Everything you need to let TSB know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Varies depending on estate complexity.
How to notify TSB
Phone: Call 0345 835 7834
Email: ESUCustomerCare@tsb.co.uk
Online: Complete the bereavement form and upload documents
Branch: Visit any TSB branch
Video call available
Documents you will need
- Death certificate
- Will (if they had one)
- Deceased's account number, name, date of birth, date of death, and address
Unsure whether probate is needed?
If the estate is complex or the balance exceeds the bank's threshold, a probate solicitor can handle the whole process. Compare local solicitors and get free quotes through Unbiased.
Joint vs sole accounts
Joint accounts
Joint accounts transferred to surviving holder.
Sole accounts
Sole accounts frozen pending estate administration.
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- For loans, overdrafts or credit cards: 0345 609 9283
- For mortgages: 0345 835 5404
Frequently asked questions
How do I notify TSB of a death?
You can let TSB know by calling their bereavement team on 0345 835 7834. Have the death certificate and your own identification beside you before you get in touch.
What documents does TSB need for bereavement?
TSB usually asks for: Death certificate, Will (if they had one), Deceased's account number, name, date of birth, date of death, and address. It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does TSB take to process a bereavement?
Varies depending on estate complexity.
Can I access a TSB account without probate?
Whether you can access a TSB account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint TSB account when someone dies?
Joint accounts transferred to surviving holder.
Need to write to TSB?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters