Notifying TSB of a Death
0345 835 7834Everything you need to notify TSB after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Varies depending on estate complexity.
How to notify TSB
Phone: Call 0345 835 7834
Email: ESUCustomerCare@tsb.co.uk
Online: Complete the bereavement form and upload documents
Branch: Visit any TSB branch
Video call available
Documents you will need
- Death certificate
- Will (if they had one)
- Deceased's account number, name, date of birth, date of death, and address
Joint vs sole accounts
Joint accounts
Joint accounts transferred to surviving holder.
Sole accounts
Sole accounts frozen pending estate administration.
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- For loans, overdrafts or credit cards: 0345 609 9283
- For mortgages: 0345 835 5404
Frequently asked questions
How do I notify TSB of a death?
You can notify TSB by calling their bereavement team on 0345 835 7834. Have the death certificate and your identification ready before you make contact.
What documents does TSB need for bereavement?
TSB typically requires: Death certificate, Will (if they had one), Deceased's account number, name, date of birth, date of death, and address. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does TSB take to process a bereavement?
Varies depending on estate complexity.
Can I access a TSB account without probate?
Whether you can access a TSB account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint TSB account when someone dies?
Joint accounts transferred to surviving holder.
Need to write to TSB?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters