Notifying Starling Bank of a Death
020 7930 4450Everything you need to notify Starling Bank after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
No online form available. Use the phone number or post instead.
Postal Address
Bereavement Team, Starling Bank Limited, 5th Floor, London Fruit and Wool Exchange, 1 Duval Square, London, E1 6PW
Typical Timeline
Varies depending on balance and documentation. Probate required for balances over £10,000.
How to notify Starling Bank
Email: Send documents to help@starlingbank.com addressed to Bereavement Team
Phone: Call 020 7930 4450 (available 24/7)
Post: Write to Bereavement Team, 1 Duval Square, London, E1 6PW
Settld: Use Settld's free online service to notify multiple companies at once
Documents you will need
- Death certificate or coroner's certificate
- Certified copy of passport or driving licence (not needed if you're a Starling customer)
- Grant of Probate or Letters of Administration (if balance exceeds £10,000)
Joint vs sole accounts
Joint accounts
Joint account access transfers to surviving holder after documentation.
Sole accounts
Sole accounts frozen. Funds released only with proper documentation.
Probate threshold
Starling Bank has a probate threshold of £10,000. If the total balance held with Starling Bank is below this amount, they may release funds without requiring a grant of probate or letters of administration. If the balance exceeds this threshold, you will typically need to obtain probate beforeStarling Bank can release the funds.
Read our probate guide to understand the process and whether you need to apply.
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Digital-only bank
- Existing Starling customers don't need to provide certified ID
- Partnership with Settld for streamlined notifications
Frequently asked questions
How do I notify Starling Bank of a death?
You can notify Starling Bank by calling their bereavement team on 020 7930 4450. You can also write to them at Bereavement Team, Starling Bank Limited, 5th Floor, London Fruit and Wool Exchange, 1 Duval Square, London, E1 6PW. Have the death certificate and your identification ready before you make contact.
What documents does Starling Bank need for bereavement?
Starling Bank typically requires: Death certificate or coroner's certificate, Certified copy of passport or driving licence (not needed if you're a Starling customer), Grant of Probate or Letters of Administration (if balance exceeds £10,000). It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Starling Bank take to process a bereavement?
Varies depending on balance and documentation. Probate required for balances over £10,000.
Can I access a Starling Bank account without probate?
Starling Bank may release funds without probate if the balance is below their threshold of £10,000. Above this amount, a grant of probate or letters of administration is usually required. Contact their bereavement team to discuss your specific situation.
What happens to a joint Starling Bank account when someone dies?
Joint account access transfers to surviving holder after documentation.
Need to write to Starling Bank?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters