Notifying NatWest of a Death
0800 161 5903Everything you need to notify NatWest after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Bereavement Phone
Mon-Fri 9am-5pm (excl. bank holidays)
International: +44 (0)1204 684 658
Online Form
Typical Timeline
Condolence letter with BER reference number sent after notification. Processing varies by documentation completeness, typically several weeks.
How to notify NatWest
Online: Complete the digital bereavement notification (quickest method)
Phone: Call 0800 161 5903
Webchat: Available 8am-5pm Mon-Fri
Branch: Visit any NatWest, RBS, or Ulster Bank branch
Death Notification Service
Relay UK: 18001 0800 161 5903
Documents you will need
- Death certificate
- Will or Codicil
- Grant of Representation (England & Wales) or Certificate of Confirmation (Scotland)
- Completed Account Closure Form (signed by next of kin or executor)
- Documents from outside UK must include certified English translations
Joint vs sole accounts
Joint accounts
Joint accounts updated to surviving account holder's name. Surviving holder can continue using the account normally.
Sole accounts
Sole accounts are "protected" immediately: no money moves in or out.
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Part of NatWest Group (also covers RBS and Ulster Bank)
- Reference number starts with "BER"
- MyRewards must be claimed within 90 days of account closing
- Funeral invoices receive priority payment from deceased's funds
- Executor accounts can be opened with proper court documents
Frequently asked questions
How do I notify NatWest of a death?
You can notify NatWest by calling their bereavement team on 0800 161 5903, or by completing their online bereavement form. Have the death certificate and your identification ready before you make contact.
What documents does NatWest need for bereavement?
NatWest typically requires: Death certificate, Will or Codicil, Grant of Representation (England & Wales) or Certificate of Confirmation (Scotland), Completed Account Closure Form (signed by next of kin or executor), Documents from outside UK must include certified English translations. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does NatWest take to process a bereavement?
Condolence letter with BER reference number sent after notification. Processing varies by documentation completeness, typically several weeks.
Can I access a NatWest account without probate?
Whether you can access a NatWest account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint NatWest account when someone dies?
Joint accounts updated to surviving account holder's name. Surviving holder can continue using the account normally.
Need to write to NatWest?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters