Notifying Monzo of a Death
0800 802 1281Everything you need to let Monzo know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
Typical Timeline
Once all documents received, money transferred within 5 working days.
How to notify Monzo
Online: Fill out the form at monzo.com/bereavements
Email: bereavements@monzo.com
Phone: Call 0800 802 1281
Documents you will need
- Death certificate or interim death certificate (scan or photograph)
- Deceased's full name, date of birth, date of death, and usual address
- If balance over £100: completed indemnity form
- Non-English documents require translation
Unsure whether probate is needed?
If the estate is complex or the balance exceeds the bank's threshold, a probate solicitor can handle the whole process. Compare local solicitors and get free quotes through Unbiased.
Joint vs sole accounts
Joint accounts
Monzo does not currently offer traditional joint accounts. Joint accounts in Monzo work differently; contact for specifics.
Sole accounts
Account frozen. Anyone can report a death, but money can only be returned to executor, next of kin, or solicitor acting on their behalf.
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- Digital-only bank; no branches
- Accepts scanned or photographed death certificates
Frequently asked questions
How do I notify Monzo of a death?
You can let Monzo know by calling their bereavement team on 0800 802 1281, or by filling in their online bereavement form. Have the death certificate and your own identification beside you before you get in touch.
What documents does Monzo need for bereavement?
Monzo usually asks for: Death certificate or interim death certificate (scan or photograph), Deceased's full name, date of birth, date of death, and usual address, If balance over £100: completed indemnity form, Non-English documents require translation. It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does Monzo take to process a bereavement?
Once all documents received, money transferred within 5 working days.
Can I access a Monzo account without probate?
Whether you can access a Monzo account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint Monzo account when someone dies?
Monzo does not currently offer traditional joint accounts. Joint accounts in Monzo work differently; contact for specifics.
Need to write to Monzo?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters