Notifying Monzo of a Death
0800 802 1281Everything you need to notify Monzo after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
Typical Timeline
Once all documents received, money transferred within 5 working days.
How to notify Monzo
Online: Fill out the form at monzo.com/bereavements
Email: bereavements@monzo.com
Phone: Call 0800 802 1281
Documents you will need
- Death certificate or interim death certificate (scan or photograph)
- Deceased's full name, date of birth, date of death, and usual address
- If balance over £100: completed indemnity form
- Non-English documents require translation
Joint vs sole accounts
Joint accounts
Monzo does not currently offer traditional joint accounts. Joint accounts in Monzo work differently; contact for specifics.
Sole accounts
Account frozen. Anyone can report a death, but money can only be returned to executor, next of kin, or solicitor acting on their behalf.
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Digital-only bank; no branches
- Accepts scanned or photographed death certificates
Frequently asked questions
How do I notify Monzo of a death?
You can notify Monzo by calling their bereavement team on 0800 802 1281, or by completing their online bereavement form. Have the death certificate and your identification ready before you make contact.
What documents does Monzo need for bereavement?
Monzo typically requires: Death certificate or interim death certificate (scan or photograph), Deceased's full name, date of birth, date of death, and usual address, If balance over £100: completed indemnity form, Non-English documents require translation. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Monzo take to process a bereavement?
Once all documents received, money transferred within 5 working days.
Can I access a Monzo account without probate?
Whether you can access a Monzo account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint Monzo account when someone dies?
Monzo does not currently offer traditional joint accounts. Joint accounts in Monzo work differently; contact for specifics.
Need to write to Monzo?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters