Notifying Metro Bank of a Death
0345 08 08 500Everything you need to notify Metro Bank after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
Typical Timeline
Varies. Metro Bank only needs to be told once to find all related accounts.
How to notify Metro Bank
Phone: Call 0345 08 08 500
Email: bereavement.services@metrobank.plc.uk
In-store: Visit any Metro Bank store
Post: Send documents with Bereavement Notification Form
Documents you will need
- Death certificate (original, certified copy, interim death certificate, or coroner's certificate)
- Photo ID of person dealing with estate (passport or driving licence)
- Completed Bereavement Notification Form (BNF)
Joint vs sole accounts
Joint accounts
Joint accounts transferred to surviving holder after notification.
Sole accounts
Sole accounts frozen. Metro Bank locates all accounts from one notification.
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Frequently asked questions
How do I notify Metro Bank of a death?
You can notify Metro Bank by calling their bereavement team on 0345 08 08 500, or by completing their online bereavement form. Have the death certificate and your identification ready before you make contact.
What documents does Metro Bank need for bereavement?
Metro Bank typically requires: Death certificate (original, certified copy, interim death certificate, or coroner's certificate), Photo ID of person dealing with estate (passport or driving licence), Completed Bereavement Notification Form (BNF). It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Metro Bank take to process a bereavement?
Varies. Metro Bank only needs to be told once to find all related accounts.
Can I access a Metro Bank account without probate?
Whether you can access a Metro Bank account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint Metro Bank account when someone dies?
Joint accounts transferred to surviving holder after notification.
Need to write to Metro Bank?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters