Notifying Metro Bank of a Death
0345 08 08 500Everything you need to let Metro Bank know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
Typical Timeline
Varies. Metro Bank only needs to be told once to find all related accounts.
How to notify Metro Bank
Phone: Call 0345 08 08 500
Email: bereavement.services@metrobank.plc.uk
In-store: Visit any Metro Bank store
Post: Send documents with Bereavement Notification Form
Documents you will need
- Death certificate (original, certified copy, interim death certificate, or coroner's certificate)
- Photo ID of person dealing with estate (passport or driving licence)
- Completed Bereavement Notification Form (BNF)
Unsure whether probate is needed?
If the estate is complex or the balance exceeds the bank's threshold, a probate solicitor can handle the whole process. Compare local solicitors and get free quotes through Unbiased.
Joint vs sole accounts
Joint accounts
Joint accounts transferred to surviving holder after notification.
Sole accounts
Sole accounts frozen. Metro Bank locates all accounts from one notification.
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Frequently asked questions
How do I notify Metro Bank of a death?
You can let Metro Bank know by calling their bereavement team on 0345 08 08 500, or by filling in their online bereavement form. Have the death certificate and your own identification beside you before you get in touch.
What documents does Metro Bank need for bereavement?
Metro Bank usually asks for: Death certificate (original, certified copy, interim death certificate, or coroner's certificate), Photo ID of person dealing with estate (passport or driving licence), Completed Bereavement Notification Form (BNF). It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does Metro Bank take to process a bereavement?
Varies. Metro Bank only needs to be told once to find all related accounts.
Can I access a Metro Bank account without probate?
Whether you can access a Metro Bank account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint Metro Bank account when someone dies?
Joint accounts transferred to surviving holder after notification.
Need to write to Metro Bank?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters