Notifying Bank of Scotland of a Death
0345 835 5641Everything you need to let Bank of Scotland know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
Typical Timeline
Varies depending on estate complexity.
How to notify Bank of Scotland
Phone: Call 0345 835 5641 (Telephone Banking)
Online: Complete the bereavement notification form
Branch: Visit any Bank of Scotland branch
If bank named as executor: Call Estates Administration on 0800 056 0171
Documents you will need
- Death certificate (original or certified copy)
- Completed bereavement form
- Grant of Probate / Certificate of Confirmation (Scotland) if required
Unsure whether probate is needed?
If the estate is complex or the balance exceeds the bank's threshold, a probate solicitor can handle the whole process. Compare local solicitors and get free quotes through Unbiased.
Joint vs sole accounts
Joint accounts
Joint accounts transferred to surviving account holder.
Sole accounts
Sole accounts frozen pending estate administration.
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- Part of Lloyds Banking Group
- Estates Administration Service: 0800 056 0171
Frequently asked questions
How do I notify Bank of Scotland of a death?
You can let Bank of Scotland know by calling their bereavement team on 0345 835 5641, or by filling in their online bereavement form. Have the death certificate and your own identification beside you before you get in touch.
What documents does Bank of Scotland need for bereavement?
Bank of Scotland usually asks for: Death certificate (original or certified copy), Completed bereavement form, Grant of Probate / Certificate of Confirmation (Scotland) if required. It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does Bank of Scotland take to process a bereavement?
Varies depending on estate complexity.
Can I access a Bank of Scotland account without probate?
Whether you can access a Bank of Scotland account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint Bank of Scotland account when someone dies?
Joint accounts transferred to surviving account holder.
Need to write to Bank of Scotland?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters