Notifying Co-operative Bank of a Death
03457 213 213Everything you need to notify Co-operative Bank after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
Typical Timeline
Varies. Bank contacts you to discuss next steps after notification.
How to notify Co-operative Bank
Phone: Call 03457 213 213
Online: Complete form via NIVO app or Adobe Sign
Branch: Visit any Co-operative Bank branch
Post: Download and post the bereavement form
To stop payments urgently: Call 03457 212 212
Documents you will need
- Death certificate (original or certified copy)
- Completed Bereavement Instruction Form
Joint vs sole accounts
Joint accounts
Joint accounts transferred to surviving holder.
Sole accounts
Sole accounts frozen pending completion of Bereavement Instruction Form.
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Co-op Legal Services bereavement notification service: 0333 060 7182
- NIVO mobile app can be used to complete and submit forms
Frequently asked questions
How do I notify Co-operative Bank of a death?
You can notify Co-operative Bank by calling their bereavement team on 03457 213 213, or by completing their online bereavement form. Have the death certificate and your identification ready before you make contact.
What documents does Co-operative Bank need for bereavement?
Co-operative Bank typically requires: Death certificate (original or certified copy), Completed Bereavement Instruction Form. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Co-operative Bank take to process a bereavement?
Varies. Bank contacts you to discuss next steps after notification.
Can I access a Co-operative Bank account without probate?
Whether you can access a Co-operative Bank account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint Co-operative Bank account when someone dies?
Joint accounts transferred to surviving holder.
Need to write to Co-operative Bank?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters