Notifying Chase UK of a Death
0800 376 3333Everything you need to notify Chase UK after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
If via Death Notification Service: Chase contacts you within 10 working days.
How to notify Chase UK
Phone: Call 0800 376 3333
Death Notification Service (Chase will contact you within 10 working days)
Documents you will need
- Death certificate (copy provided by register office)
- If using Death Notification Service: no separate death certificate or ID checks needed
Joint vs sole accounts
Joint accounts
Contact Chase for specific guidance.
Sole accounts
Records updated and all communications stopped after notification.
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Chase UK is relatively new and has a simpler bereavement process
- Death Notification Service saves time on ID checks and certificates
Frequently asked questions
How do I notify Chase UK of a death?
You can notify Chase UK by calling their bereavement team on 0800 376 3333. Have the death certificate and your identification ready before you make contact.
What documents does Chase UK need for bereavement?
Chase UK typically requires: Death certificate (copy provided by register office), If using Death Notification Service: no separate death certificate or ID checks needed. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Chase UK take to process a bereavement?
If via Death Notification Service: Chase contacts you within 10 working days.
Can I access a Chase UK account without probate?
Whether you can access a Chase UK account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint Chase UK account when someone dies?
Contact Chase for specific guidance.
Need to write to Chase UK?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters