Notifying Nationwide Building Society of a Death
0800 464 3018Everything you need to notify Nationwide Building Society after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
Postal Address
Bereavement Services, Specialist Customer Support, Nationwide Building Society, Swindon, SN38 3FN
Typical Timeline
Varies. Nationwide will contact the personal representative with next steps.
How to notify Nationwide Building Society
Online: Complete the bereavement notification form
Phone: Call 0800 464 3018
Branch: Visit any Nationwide branch (appointment available)
Post: Write to Bereavement Services, Swindon, SN38 3FN
Documents you will need
- Death certificate (can be provided later if not yet available)
- Deceased's full name, address, date of birth, and date of death
- Notifier's name, address, telephone number, and relationship to deceased
- Personal representative's name and address
Joint vs sole accounts
Joint accounts
Joint accounts transferred to surviving holder. Surviving member retains full access.
Sole accounts
Sole accounts frozen upon notification.
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Anyone can notify Nationwide of a death
- Death certificate not required at initial notification stage
Frequently asked questions
How do I notify Nationwide Building Society of a death?
You can notify Nationwide Building Society by calling their bereavement team on 0800 464 3018, or by completing their online bereavement form. You can also write to them at Bereavement Services, Specialist Customer Support, Nationwide Building Society, Swindon, SN38 3FN. Have the death certificate and your identification ready before you make contact.
What documents does Nationwide Building Society need for bereavement?
Nationwide Building Society typically requires: Death certificate (can be provided later if not yet available), Deceased's full name, address, date of birth, and date of death, Notifier's name, address, telephone number, and relationship to deceased, Personal representative's name and address. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Nationwide Building Society take to process a bereavement?
Varies. Nationwide will contact the personal representative with next steps.
Can I access a Nationwide Building Society account without probate?
Whether you can access a Nationwide Building Society account without probate depends on the balance and account type. Contact their bereavement team to discuss your specific circumstances, as they may be able to release small balances without a grant.
What happens to a joint Nationwide Building Society account when someone dies?
Joint accounts transferred to surviving holder. Surviving member retains full access.
Need to write to Nationwide Building Society?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters