Notifying Thames Water of a Death
0800 009 4976Everything you need to let Thames Water know, including their dedicated bereavement number, the documents to have ready, and how long it usually takes. Their team handle these calls every day and will be patient with you.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Thames Water will advise on refunds or outstanding balances.
How to notify Thames Water
Online: Complete the bereavement notification form (simplest method)
Phone: Call 0800 009 4976
Documents you will need
- Account holder's details
- Date of death
- Details of who will be responsible for the property going forward
What to say when you call
You do not need to explain anything at length. A short, straightforward call is all this takes. If it helps, read the words below straight off the screen. Nobody will mind.
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will take it from there and guide you through the rest. Have the death certificate, your photo ID, and any account details beside you before you ring.
Additional information
- Water companies vary by region. Other providers include:
- Anglian Water, Severn Trent, United Utilities, Yorkshire Water, Southern Water, South West Water, Wessex Water, Northumbrian Water, Welsh Water (Dwr Cymru)
- Each has its own bereavement process; contact your regional provider
Frequently asked questions
How do I notify Thames Water of a death?
You can let Thames Water know by calling their bereavement team on 0800 009 4976. Have the death certificate and your own identification beside you before you get in touch.
What documents does Thames Water need for bereavement?
Thames Water usually asks for: Account holder's details, Date of death, Details of who will be responsible for the property going forward. It helps to have certified copies of the death certificate ready, as originals are sometimes held on to for a while.
How long does Thames Water take to process a bereavement?
Thames Water will advise on refunds or outstanding balances.
Need to write to Thames Water?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters