Notifying Thames Water of a Death
0800 009 4976Everything you need to notify Thames Water after a bereavement, including the dedicated phone number, required documents, and how long the process takes.
Online Form
No online form available. Use the phone number or post instead.
Typical Timeline
Thames Water will advise on refunds or outstanding balances.
How to notify Thames Water
Online: Complete the bereavement notification form (simplest method)
Phone: Call 0800 009 4976
Documents you will need
- Account holder's details
- Date of death
- Details of who will be responsible for the property going forward
What to say when you call
You do not need to prepare a detailed explanation. A brief, straightforward call is all that is needed. Here is a simple script you can follow:
"Hello, I am calling to notify you of a death. The account holder was [full name], and the date of death was [date]."
"I am their [relationship, e.g. son/daughter/executor]. My reference number from the death registration is [Tell Us Once reference number, if you have one]."
"Could you let me know what documents you need and what the next steps are?"
The bereavement team will guide you through the rest of the call. Have the death certificate, your photo ID, and any account details to hand before calling.
Additional information
- Water companies vary by region. Other providers include:
- Anglian Water, Severn Trent, United Utilities, Yorkshire Water, Southern Water, South West Water, Wessex Water, Northumbrian Water, Welsh Water (Dwr Cymru)
- Each has its own bereavement process; contact your regional provider
Frequently asked questions
How do I notify Thames Water of a death?
You can notify Thames Water by calling their bereavement team on 0800 009 4976. Have the death certificate and your identification ready before you make contact.
What documents does Thames Water need for bereavement?
Thames Water typically requires: Account holder's details, Date of death, Details of who will be responsible for the property going forward. It is a good idea to have certified copies of the death certificate ready, as originals may be retained temporarily.
How long does Thames Water take to process a bereavement?
Thames Water will advise on refunds or outstanding balances.
Need to write to Thames Water?
Use our ready-made template letters to notify banks, utilities, and other organisations. Just fill in the details and send.
View Template Letters